Resume
Professional Summary
I am deeply passionate about the events industry and take pride in the work that I do. Whether I'm working as event staff directing traffic or registering guests, or serving as an Event Sales Manager overseeing an event from start to finish, I am dedicated to creating unforgettable experiences and memories that last a lifetime. I believe in going above and beyond in every aspect of my work, no matter how small the task, to provide exceptional customer service and hospitality. Through my experiences, both paid and unpaid, I have expanded my knowledge and network within the industry. I feel blessed to have been a part of so many amazing events and look forward to many more to come. Check out some of my work below.
Skills
Event Management, Logistics, & Sales Venue Operations
Customer Service Detail-Oriented Teamwork Adaptability
Creativity Leadership Strong Work Ethic Interpersonal & Communication Skills Proficient in: Tripleseat, Canva, and Microsoft Office
Work Experience
May 2023 – Present
Event Coordinator, Sports Experiences
On Location
- Assist with event operations and travel reservation management for U.S. Youth Soccer, MLS Next, and Lonestar SC
- Establish and maintain strong relationships with hotels, optimizing sales and negotiating hotel contracts tailored to event specifications
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- Demonstrate strong attention to detail by meticulously managing hotel inventory across various markets, especially during city-wide events
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- Display commitment to excellence by traveling onsite for events to oversee guest and client requirements, ensuring seamless execution
August 2022 – May 2023
Event Planner
Aquent, BNSF Railway
- Plan corporate event logistics including site and vendor selection, food and beverage coordination, AV production, event collateral and printing, shipping and receiving, etc.
- Ensure event expenditures remain within defined budgets and company compliance policies are met through on-site execution
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- Oversee food and beverage service, equipment movement, and event room set-up and clean up for all events
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- Manage the Cvent platform and event registration process by building websites, sending outbound communications, and pulling together performance measurement data for presentation to the executive team and key stakeholders
July 2021 – July 2022
Premium Services Manager
Legends Hospitality at Toyota Stadium, Home of FC Dallas
- Managed the overall operations of the Premium Services Department to ensure effectiveness and profitability
- Built and maintained strong relationships with multi-year, premium skybox holders as well as individual game suite rentals
- Coordinated menus, develop wine lists, handle guest relations and monitor adherence to quality assurance standards
- Oversaw food and beverage service, equipment movement, and event room set-up and clean up for all events
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- Assisted the General Manager with the preparation of the annual fiscal budget and business plan for the upcoming season
September 2019 – August 2021
Event Sales Manager
The Harbert Center
- Achieved monthly, quarterly, and annual sales goals to increase revenue by actively pursuing new leads and developing long-term relationships to book annual events
- Managed all venue logistics including contract development, site tours, setup and breakdown execution
- Acted as a liaison between clients, the in-house caterer, and on-site event management while supervising staff in multiple departments to ensure all aspects of the event contract are fulfilled
Football Season of 2018 & 2020
FANgineer
Crimson Tide Hospitality
- Engineered the best game day experience possible for Alabama’s top donors and guests by ensuring the smooth operation of logistics and anticipating the needs of premium seating areas
- Served as a liaison between sky-box attendees and the management team while consistently improving guest satisfaction through expert resolutions of conflicts, issues, and concerns
- Worked alongside a multi-functional customer service team to maintain an upscale environment
February 2019 & February 2020
Event Operations Assistant – Contract Position
NBA All-Star Week – Event Staff, Inc. & GCJ Hospitality Resources, LLC.
- Managed Guest Information Desks at multiple venues throughout the city by supervising volunteers, coordinating information platforms, and overseeing equipment
- Assisted with the administrative management of sleeping rooms for NBA staff, coaches and other key personnel
- Coordinated banquet event orders, banquet checks and meeting room management for various sponsors and corporate partners
January 2019 – February 2019
Teammate – Contract Position
NFL Super Bowl Experience – Dover Staffing, Inc.
- Aided in the logistical management of various areas within the Super Bowl Experience while creating a fun and exciting atmosphere for all attendees
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- Ensured the approximate one million attendees circulating between the Experience, Super Bowl Live and city of Atlanta had the appropriate information and tools, such as the app, regarding NFL events
August 2016 – May 2018
Event Coordinator
Koll Kay and Company
- Collaborated with clients to determine event details such as venues, themes, and catering
- Assisted with meetings during the strategic event planning process to ensure the client’s vision was achieved yet various cost containment methods were utilized to manage the event budget
- Coordinated with vendors as a manager on duty and directed the on-site staff and décor team
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- Participated in post-event meetings with the client to ensure maximum client satisfaction while collecting data, such as event-related risks and liabilities
Community Service
April 2019
Draft Ambassador
NFL On Location Experiences - Nashville, TN
August 2018 – December 2018
Event Registration Staff
University of Alabama Athletics - Tuscaloosa, AL
April 2017 & 2018
Event Staff
USA Triathlon - Tuscaloosa, AL
March 2016 - July 2016
Marketing and Resource Manager - Camp Mosaic
Jubilee Monuments Corp. - Tuscaloosa, AL
October 2014 – August 2016
Local Project Team Member - Flag Football and Basketball
Aga Khan Youth and Sports Board - Birmingham, AL
June 2016
Event Staff
Jameis Winston Dream Forever Youth Football Camp - Birmingham, AL
Education, Certifications, & International Experience
February 2021 Expiration: February 2023
Cvent Event Diagramming Certification
Cvent
June 2019
Sports Industry Essentials Certification
Columbia University - School of Professional Studies
Expected Graduation: December 2022
Master of Science in Hospitality Management, concentration in Sport Hospitality
December 2018
Bachelor of Arts in Communication and Information Sciences
The University of Alabama
Major: Public Relations
Minor: Meeting and Event Management
Summer 2018
Corporate Communications, Study Abroad Alumni
Cannes Lions International Festival of Creativity Attendee
The University of Alabama – Paris and Cannes, France
August 2016
Associate of Science in General Management
Jefferson State Community College